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Announcing WiggleBot AI, your future of work smart office assistant.

With the preview launch of WiggleBot AI at WiggleDesk, we've prepared a FAQ section to quickly address your queries and explain how WiggleBot AI can enhance your office management experience.

Commonly asked questions

  1. What is the technology behind WiggleBot AI?
    WiggleBot AI currently utilises OpenAI's ChatGPT combined with our own proprietary AI workflow. This integration allows for intelligent and responsive handling of complex office space booking requests.

  2. How does WiggleBot AI enhance office space booking?
    WiggleBot AI utilizes your custom floorplans to provide a personalised booking experience. It offers clever interactive widgets at key moments, guiding users to find the best workspaces for their needs.

  3. Is there a cost for using WiggleBot during the Early Access Programme?
    WiggleBot AI is offered free during the early access program. Responsible use usage limits are set and refreshed daily to enable equitable access to all. Post-early access pricing will be announced early in the New Year.

  4. How can I participate in the Early Access Programme for WiggleBot AI?
    Joining the early access program is simple. Sign up here to be among the first to try WiggleBot AI. Availability is limited, so we encourage prompt registration.

  5. How does WiggleBot AI prioritize data security and user privacy?
    We prioritize data security and privacy. WiggleBot AI is built with robust security measures and adheres to strict data privacy protocols.

    Human Oversight and Safety Measures:
    We understand that AI is a developing technology, and we are committed to its responsible and safe deployment. To ensure this, all actions taken by WiggleBot, such as bookings, edits, or deletions, are double-checked with the user. This process involves a hard-coded instruction pipeline separate from the chatbot, providing an essential layer of human oversight.

    Data Encryption:
    Data security is a top priority for us. We protect the data transfer between users and WiggleBot AI using HTTPS encryption, ensuring that your information is secure and safeguarded from unauthorized access.

    Utilisation of OpenAI's Robust Security Framework:
    WiggleBot AI incorporates OpenAI's ChatGPT, which adheres to comprehensive security practices. These include:

    Compliance with GDPR and CCPA: OpenAI's commitment to data protection aligns with major privacy regulations.
    SOC 2 Type 2 Compliance and External Auditing: The OpenAI API meets high security standards and undergoes regular third-party audits.
    Annual Penetration Testing: Proactive security assessments identify and mitigate potential vulnerabilities.
    Engagement with Security Community: OpenAI's Bug Bounty Program invites ethical hackers to contribute to the platform's security.

    Awareness of AI Limitations:
    We acknowledge that AI, including WiggleBot, can occasionally make errors. Therefore, we advise users to verify booking details every time WiggleBot prompts the user when changes are to be made for accuracy.

    Data Analysis for Quality Improvement:
    User submitted text responses to WiggleBot may be analyzed by authorized WiggleDesk staff. This analysis is conducted to enhance the quality and performance of WiggleBot, ensuring it meets our high standards of service.

  6. Will WiggleBot AI integrate with my current office setup?
    Yes, WiggleBot AI is designed for seamless integration with existing office setups, complementing and enhancing your current workflows.

  7. Who do I contact for WiggleBot AI support or feedback?
    For support or feedback, please use the chat widget in WiggleDesk or respond to this email. We value your input and are here to assist.

  8. Is training required to use WiggleBot AI?
    WiggleBot AI is intuitive and user-friendly, requiring minimal training. We are however always here to help, please reach out over chat or email: if you have any questions.

  9. When WiggleBot is released will my organisation be able to opt-out?
    Yes, all pre-existing organisations will be opted-out by default. New organisations will be able to access WiggleBot by default but can also opt-out at any time.

  10. Will OpenAi be included as a Subprocessor in any data protection agreements?
    Before enabling the WiggleBot integration where OpenAI may be used as a sub-processor, we will reach out first for confirmation to any organisations that have Data Protection Documents in place with WiggleDesk.

By combining these rigorous security measures with human oversight, WiggleBot AI aims to offer a secure, reliable, and responsible AI experience. Our commitment to these principles ensures that your data is protected while you benefit from the advanced capabilities of WiggleBot AI.

Published Dec. 10, 2023

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